Support Center

How Can I Freeze My Membership?

Last Updated: Dec 27, 2017 03:41PM PST
SunScape offers extremely flexible freeze options for almost all of it's monthly memberships.  Whether you are taking a short or extended break from tanning, our no-cost freeze option is likely to suit your needs. You'll re-start when ready, will not need to commit to another minimum term, and will maintain your Member's Rewards status.

Here's how it works:

You may freeze your account at anytime up until the last day of the calendar month by filling out a freeze form at the salon and it will be effective for our next billing on the 1st of the month.  The monthly freeze fee is as low as $5/month and when you re-activate your membership all of your freeze dues are credited back to your account and are available for use towards products and upgrades (some older memberships types do not receive freeze refunds).  There's never a need to cancel if you intend to tan again in the future.

The exact freeze terms are dependent on the specific membership type of each client.

If you are unable to attend a salon location to freeze, you may complete the attached freeze form and send via registered mail to:

SunScape Tanning
ATTN:  Membership Department
415 Helmcken Street
Vancouver, BC  V6B3G2

As covered in our membership agreement, we do not accept account freezes by email or phone.

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