Support Center

Auto-Pay Memberships

How do I update my billing information?
Feb 08, 2017 09:29AM PST

There are 2 ways to update your membership billing information:

1.  Visit any SunScape location and complete our change of agreement form with your new billing information.

2.  Complete our online billing information change form here:  www.sunscapetanning.com/billing

As per the terms of our membership agreement, all billing changes must be received by the 25th of the month or they are not guaranteed to be applied to the proceeding months's billing.
Can I use my membership at all SunScape locations?
Jan 19, 2012 07:05PM PST
Yes!  

SunScape is happy to provide all of our members with the added flexibility of having access to multiple locations throughout Metro Vancouver for maximum convenience.
How can I cancel my membership?
Sep 10, 2016 03:09PM PDT
SunScape offers extremely flexible freeze options for almost all of it's monthly memberships.  Whether you are taking a short or extended break from tanning, our no-cost freeze option is likely to suit your needs. You'll re-start when ready, will not need to commit to another minimum term, and will maintain your Member's Rewards status.

Here's how it works:

You may freeze your account at anytime up until the last day of the calendar month by filling out a freeze form at the salon and it will be effective for our next billing on the 1st of the month.  The monthly freeze fee is as low as $5/month and when you re-activate your membership all of your freeze dues are credited back to your account and are available for use towards products and upgrades (some older memberships types do not receive freeze refunds).  There's never a need to cancel if you intend to tan again in the future.

Learn more about account freezes here.

Should you still want to cancel, you just need to complete a cancellation form at any SunScape salon with 31 days notice before your final payment.

If you are unable to attend a salon location to cancel, you may complete the attached cancellation form and send via registered mail to:

SunScape Tanning
ATTN:  Membership Department
415 Helmcken Street
Vancouver, BC  V6B3G2

As covered in our membership agreement, we do not accept cancellations by email or phone.
What are biometrics?
Feb 08, 2017 09:30AM PST
SunScape uses a biometric device at all our stores for the safety and security of YOUR account. Anyone who has an unlimited (or EFT) membership will be required to register their right index finger (another finger can be registered if there is a problem with the right index registering properly. We DO NOT actually store your finger print on file. What the device does is scans over 200 points on your finger and then assigns a number to it. Each time you come back it then verifies that it's your account. Your tanning bed will be set when verification is successful.
How Can I Freeze My Membership?
Sep 10, 2016 03:07PM PDT
SunScape offers extremely flexible freeze options for almost all of it's monthly memberships.  Whether you are taking a short or extended break from tanning, our no-cost freeze option is likely to suit your needs. You'll re-start when ready, will not need to commit to another minimum term, and will maintain your Member's Rewards status.

Here's how it works:

You may freeze your account at anytime up until the last day of the calendar month by filling out a freeze form at the salon and it will be effective for our next billing on the 1st of the month.  The monthly freeze fee is as low as $5/month and when you re-activate your membership all of your freeze dues are credited back to your account and are available for use towards products and upgrades (some older memberships types do not receive freeze refunds).  There's never a need to cancel if you intend to tan again in the future.

The exact freeze terms are dependent on the specific membership type of each client.

If you are unable to attend a salon location to freeze, you may complete the attached freeze form and send via registered mail to:

SunScape Tanning
ATTN:  Membership Department
415 Helmcken Street
Vancouver, BC  V6B3G2

As covered in our membership agreement, we do not accept cancellations by email or phone.
Visa/MC Debit Recurring Payments
Nov 14, 2017 11:26AM PST
SunScape accepts Visa/MC debit cards for monthly auto-pay memberships, however, please be aware of the following information regarding using this method of payment.

1.  A Visa/MC debit transaction is processed via the credit card network, so it is subject to the same fraud controls as any other credit card.  There are many reasons why a transaction can be declined other than non-sufficient funds.  Upon request, we can always provide members with the transaction details (ticket number, processor response, transaction number, etc), but only the member can contact their bank to get the exact reason why a transaction was declined if they have enough funds in their account.

2.  When a Visa/MC debit transaction is declined, it DOES NOT show on the bank statement, like it would if a normal pre-authorized bank debit was declined (ie. when void cheque is provided).  We receive inquires from members who state that because the attempt does not show on the bank statement, that there was no attempt.  However, just like a credit card statement doesn’t show declined attempts, neither will a bank statement show declined Visa/MC debit attempts.

3.  As of Fall 2017, it does seem that some Canadian banks are being more strict on recurring Visa/MC debit cards transactions  While we do continue to accept these cards and most clients have no issue using them, we have 100% verified that any rejection/declines are coming from the issuing bank.  Your bank may be rejecting recurring transactions, while approving the same transaction when the card is presented in-store.

SUGGESTIONS TO RESOLVE ANY ISSUES WITH VISA/MC DEBIT DECLINES:

1.  The simplest solution is to provide us with a void cheque or pre-authorized payment form (PAP) so that your account is debited directly.  Even though you will be using the same bank account with a direct debit, you will see all declined attempts on your statement.  

As a courtesy to all clients who have incurred a rejection fee for a declined Visa/MC debit, we will provide a single credit of this fee, provided you update your billing information to either regular credit card, or direct debit here:  https://www.sunscapetanning.com/update-billing-information/

2.  If you wish to continue using a Visa/MC debit, we advise contacting your bank and letting them know that you are using the card for a recurring monthly payment, and that the card is being rejected and that you need to make sure it is approved.
 

Contact Us

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